Frequent Asked Questions
Q: Do your centre accept cases with insurance?
We accept different cases with different insurance plans covered (Personal Accident, Company Insurance, Labour Insurance, Travel Insurance etc). You are welcome to ask if you have any enquiry.
Q: I have insurance covered. Do I need to have a referral letter from doctor first?
You need to have a consultation from doctor first. Doctor will assess your condition and give a referral letter to you for physiotherapy. Besides, doctor will help you to complete the documents about the insurance.
Q: I don´t have a family doctor. Can you introduce a doctor to me?
We will try our best to look for a suitable doctor for you. Our therapist can assess your condition first and suggest which specialty of doctor you are advised to seek for.
Q: Accident insurance include all the assessment and treatment fees?
Different plan will covered different range of assessment and treatments. Usually, it will include the assessment fee (X-ray for example) and treatment fee (Doctor and Physiotherapist as well. When patients seek consultation from doctor, patients need to explain when, where and how does he/she get injury. If patients experience any obvious site of injury, patients should tell the doctor as well.
Q: Do I need to complete the claim form?
Insurance company usually will ask the doctor to complete the claim form. You can ask your insurance agent for detail.